Abigail M. Schilling

We have received your letter dated May 17, 2007 regarding our electricity bill. We also received a letter dated April 13, 2007 concerning the same situation. You have repeatedly asked us to change the electric bill into our name. However, this is impossible. SoCal Edison only allows the current bill recipient to change or cancel service.

We did not contact you regarding this because you twice mentioned you were going to cancel service—April 20, 2007 and more recently, May 21, 2007. In our discussions with SoCal Edison, we’ve been assured that once you cancel service, we will not lose electricity. SoCal Edison has advised us to simply wait for you to cancel service and call the next day.

I called April 21, 2007. The service had not been changed. I called May 22, 2007. The service had not been changed.

We have included a check for the SoCal Edison bill (dated May 9, 2007) in the amount of $17.78. However, we cannot change the billing name as you have repeatedly requested.

When we signed our lease we also signed over permission for you to change the billing name to our names. Please either change the billing name or cancel service and let us know so we can open our own account.

This experience has been inconvenient and unprofessional. Please rectify.

Abigail, tenant
Carolyn, tenant